These Terms of Service ("Terms") govern your use of the SurePage Translations website and services. SurePage Translations is a service operated by Schedule It LLC ("SurePage", "we", "us"). By creating an account, requesting a quote or placing an order, you agree to these Terms.
1. Who can use SurePage
You must be at least 18 years old and able to enter into a binding contract. If you order for a business or another person, you confirm you are authorized to do so. You are responsible for keeping your sign-in details secure and for activity in your account. Tell us promptly at our contact page if you think your account has been misused.
2. Our services
We offer three translation types:
- AI Translation — produced automatically by machine translation. It is not reviewed by a person and not certified. It is intended to help you understand a document, not for official submission.
- Professional Translation — reviewed and corrected line by line by a qualified human translator. Not certified.
- Certified Translation — reviewed by a qualified human translator, who also signs a certification stating that they are competent to translate the languages involved and that the translation is complete and accurate to the best of their knowledge. Each document is certified separately.
Professional and Certified translations may start from an automated draft that a human translator then reviews and corrects in full. Human-reviewed and certified translations are never delivered without that review.
Translators are independent professionals, not our employees. We do not describe a translator as sworn, court-certified, ATA-certified or government-appointed unless we have verified that credential.
Optional services. Express delivery and notarization are offered only when shown as available on your quote. Express delivery is offered only when we have confirmed a ready translator before you pay; the delivery time shown at checkout is our commitment. Notarization (Certified translations only) is performed by a commissioned notary through a remote online notarization provider: the notary notarizes the translator's signed certification, it does not verify the translation, and it can add up to 24 hours to delivery.
3. No guarantee of acceptance
A certified translation includes the translator's signed certification, which is the format U.S. Citizenship and Immigration Services (USCIS) describes for foreign-language documents. However, each receiving office makes its own decisions, and we do not guarantee that USCIS, a court, school, consulate or any other institution will accept a translation, certification or notarization. Some countries and offices require a sworn, official or locally accredited translator; we may decline those orders. Please check requirements with the receiving office before ordering.
4. Your documents and responsibilities
You confirm that:
- you have the right to submit each document and to have it translated;
- the files are complete, readable copies and include every page that needs translating;
- the documents are genuine and unaltered, and you will not use our translation to mislead anyone.
You must not upload unlawful, fraudulent or altered documents, malware, or content you have no right to share. We may refuse, pause or cancel an order that appears to break these rules, with a refund for work not performed.
5. Quotes, prices and payment
- How prices are calculated. Professional and Certified translations are priced per document, based on the number of source words, rounded up to the next 250 words, with at least one 250-word unit per document. AI Translation is priced per page; a page with more than 500 words counts as an additional page. Optional services are added as separate line items.
- Your quote. You see the full price before you pay. Quick estimates on our website are estimates only; your exact price is confirmed after we review your uploaded document.
- Manual review. If we can't read a document automatically, or it needs specialist handling, our team prepares your quote by hand. We will not charge you until you approve that quote.
- Payment. Payments are processed by Stripe. We do not see or store your full card number. The price is fixed once you pay, and we will never add a charge without your express approval.
6. Delivery
Your quote shows the expected delivery time before you pay. For eligible Professional and Certified orders, our standard target is delivery within 24 hours after successful payment. AI translations are usually delivered within minutes. Orders that need manual review, special handling, very long documents or limited translator availability may take longer, and we will tell you before you pay or, if circumstances change after payment, as soon as we know. If we can't meet the delivery time we committed to, you may accept a confirmed revised delivery time or request a full refund (see our Refund & Cancellation Policy).
7. Corrections and refunds
Human-reviewed Professional and Certified translations include a 30-day free correction-request period. See the Corrections & Quality Guarantee and the Refund & Cancellation Policy.
8. Confidentiality and intellectual property
We treat your documents as confidential and handle them as described in our Privacy Policy. You keep all rights in your original documents. When you have paid for an order, you may use the translation for any lawful purpose. Our website, software, branding and templates remain our property.
9. Prohibited use
You may not use the service to break the law, infringe others' rights, submit forged or altered documents, attempt to access other users' data, interfere with or reverse-engineer the service, or use automated tools to scrape or overload it.
10. Limitation of liability
To the extent the law allows, our total liability for any claim relating to an order is limited to the amount you paid for that order, and we are not liable for indirect or consequential losses (for example, a missed appointment or filing deadline). This does not limit liability that cannot be limited by law, including your rights under consumer-protection law.
11. Governing law and disputes
These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules. Disputes that we can't resolve through our contact form may be brought in the state courts located in San Diego County, California, including small claims court where available. These Terms do not require arbitration. Nothing in these Terms limits rights you have under applicable consumer-protection law.
12. Changes to these Terms
We may update these Terms. The version shown at checkout and accepted with your order governs that order. We record the version you accepted with each order.
13. Contact
Questions about these Terms? Use our contact form.