This Privacy Policy explains how Schedule It LLC, which operates SurePage Translations ("SurePage", "we", "us"), collects, uses and protects personal information. It applies to our website, customer accounts and translator accounts.
1. Information we collect
- Account information: name, email address, optional phone number, and a securely hashed password. If you use a passkey (fingerprint or face sign-in), we store only the passkey's public key; your biometric data never leaves your device.
- Documents and order details: the files you upload, page images we create from them for review, text extracted from them, your language and service choices, where you plan to use the translation, and your instructions.
- Payment information: payments are processed by Stripe. We receive the payment status, amount and a reference; we do not receive or store your full card number.
- Messages: what you send through our contact form or support pages.
- Technical and security information: IP address, browser type, sign-in events and security logs used to protect accounts and prevent fraud.
- Translator applicants and translators: contact details, residence and practice information, language directions, qualifications, agreements, assessment results, payout handle and tax-form status. Taxpayer identification numbers, where collected, are stored in a separately encrypted vault.
2. How we use information
To prepare quotes; translate, review, certify and deliver orders; send order and account messages; provide support; pay translators; prevent fraud and secure the service; and meet legal, tax and accounting obligations. We do not sell personal information and we do not use your documents for advertising.
3. How documents are processed
- Automated processing. Uploaded files are scanned for malware and analyzed to group pages and count words. Pages that already contain text are read on our own servers. Where text must be read from a scanned image, we use Microsoft Azure AI Document Intelligence (optical character recognition). AI Translation, and the first draft of some Professional and Certified orders, are produced by Microsoft Azure AI Translator. Microsoft processes this content to provide the service to us. Under Microsoft's published terms, text sent to Azure Translator is not stored, and Document Intelligence deletes inputs within 24 hours (we delete each result as soon as we've received it); neither uses the content to train its models. [FOUNDER/ATTORNEY TO CONFIRM BEFORE PUBLICATION: Microsoft data-processing terms accepted for the SurePage Azure subscription, the Azure region used, and that these statements still match Microsoft's current documentation.]
- Human translators. For Professional and Certified orders, a qualified independent translator assigned to your order views your document in a secure, watermarked viewer. Access ends automatically when the assignment ends. Translators sign confidentiality and data-security agreements.
- Staff. Authorized staff may access an order to provide support, quality control or handle a request, and access is logged.
4. Service providers we use
We share information only with providers that help us run the service, under contracts that limit their use of it:
- Stripe — payment processing.
- SMTP2GO — sending service emails (order updates, verification and security messages). Emails never include your document contents.
- Website hosting provider — hosting of the application and encrypted file storage. Our application and encrypted files are hosted by GoDaddy in the United States; encrypted backups are stored with Cloudflare (R2).
- Microsoft (Azure AI Document Intelligence and Azure AI Translator) — reading scanned pages and machine translation, as described in section 3.
- Google (Google Analytics and Google Ads) and Meta Platforms (Meta Pixel) — website analytics and ad-conversion measurement, as described in section 5.
- OneNotary (remote online notarization) — only if you order notarization; the signer's identity is verified by the notarization provider, not by SurePage.
- Stripe Identity — identity verification of translators who apply to work with us (not customers).
We may also disclose information when required by law, or to protect the rights, property or safety of our customers, translators or the public.
5. Cookies, analytics and advertising measurement
Necessary cookies. We use cookies that the site needs to work: to keep you signed in, protect forms against forgery, remember a quote you started as a guest, and remember a promotional code.
Your consent comes first. Analytics and advertising-measurement cookies stay off until you choose "Accept analytics" in our cookie banner (Google Consent Mode). If you decline or don't choose, Google receives only limited, cookieless signals that don't identify you. You can change your choice at any time on Your privacy choices.
Google Analytics. With your consent, we use Google Analytics 4 to understand how visitors use our website, for example which pages are visited and how many people start a quote, view a price, begin checkout or complete an order. Google Analytics sets cookies and receives information such as pages visited, approximate location derived from your IP address, device and browser type, and how you arrived at our site. We configure it with Google signals and ad personalization turned off. We do not send Google your name, email address, phone number, payment details or anything from your documents; for a completed order we send only the order value and our order reference.
Google Ads conversion measurement. Our Google Analytics account is linked to Google Ads. With your consent, when you arrive from one of our Google ads, Google uses Google Analytics data to measure whether the ad led to a price being shown or an order being placed. We don't add a separate Google Ads tag to our site. We use this only to measure and improve our ads. Enhanced conversions are turned off, so we don't send Google your email address or other contact details, and we don't use your information to personalize ads.
Meta Pixel (only if we enable it, and only with your consent). If you arrive from one of our Facebook or Instagram ads, the Meta Pixel lets us measure whether the ad led to a quote or an order. It receives the page visited, browser information and, for a completed order, the order value. We don't send Meta your name, contact details or document information, and automatic collection of form data is turned off.
Your choices. You can turn off Google Ads and Meta measurement in your browser at Your privacy choices. We also honor the Global Privacy Control signal: if your browser sends it, Google Ads and Meta measurement are turned off automatically. You can also block or delete cookies in your browser settings, or use Google's browser add-on to opt out of Google Analytics. Google and Meta process this information under their own privacy policies.
Do Not Sell or Share My Personal Information. We do not sell personal information. Because Google Ads and Meta measurement could be considered "sharing" for cross-context behavioral advertising under California law, we treat it that way: you can opt out at any time on Your privacy choices, and the Global Privacy Control signal is honored as an opt-out. Google Analytics data is kept for 14 months.
6. Retention and deletion
- Quotes started without signing in that you don't continue are deleted automatically, together with the uploaded files, about 24 hours after they're created.
- Unpaid quotes in your account are deleted automatically, together with the uploaded files, after 30 days without activity. We email you about a week before deletion; opening the quote counts as activity. Quotes that are under manual review, in checkout or paid are not affected by this rule.
- Order documents and translations (originals, extracted text, drafts and final files) are kept for 90 days after each order is completed, then deleted from our active systems. You can delete them sooner from your account. We send reminders before deletion.
- Financial records (orders, prices, payments, refunds, receipts — without document contents) are kept for 7 years for tax and accounting purposes.
- Security and audit logs (without document contents) are kept for up to 1 year (security logs) and 7 years (audit logs).
- Backups age out on a rolling schedule, and deletions are re-applied if a backup is ever restored.
- Legal holds may pause deletion when the law requires it.
7. Security
We encrypt documents in storage and in transit, restrict access by role, require two-step verification (or a passkey) for staff, keep audit logs, use short-lived download links, and keep document contents out of notifications. No system is perfectly secure; if we learn of a breach affecting your information, we will notify you as required by law.
8. Your choices and rights
You can access and update your account information, download your translations, and delete documents or request account deletion from your account. Depending on where you live (for example, California), you may have rights to know, access, correct and delete personal information, to limit the use of sensitive personal information, and not to be discriminated against for exercising your rights. To make a request, use our contact form and choose "Privacy or my data". We will verify your identity before acting on a request.
9. International processing
SurePage is operated from the United States, and information is processed in the United States. Our service providers may process information in other countries under their own safeguards.
10. Children
Our services are not directed to children under 13, and we do not knowingly collect their personal information through accounts. Documents about minors (for example, birth certificates) may be uploaded by a parent or authorized adult.
11. Changes and contact
We will post updates here with a new version and effective date. For privacy questions or requests, use our contact form.